What is the reason for my complaint?

What are the conditions for returning the item?

How long after delivery can I submit my claim and what do I do?

What do I get and when?

Item is not the one ordered or is not as advertised

• Seal must be intact if there is one, item in original condition
• Item must not be used
• Item must include all packaging and accessories(including warranty cards, manuals, certificates of authenticity, tags, etc)

1. 2 days (for mobile phones) and 7 days (for all other items) to call Customer Service
2. Call Customer Service to schedule a pick-up or drop-off
3. Fill the return form

A full refund in the form of:
•Voucher: 1-2 business days
•Bank transfer or cheque: 3-4business days

Item is defective, counterfeit or damaged at the time of delivery

• Item must be in original condition
• Item must include all packaging and accessories(including warranty cards, manuals , certificates of authenticity, tags, etc)